What measures do you take to ensure accuracy?
*We use brand-new internally-calibrated Sartorius scales
(60g x 0.0001g)
*Our balances are calibrated with ISO-17025 certification
(certificate available upon request)
*With each calibration, we take at least 8 total weighings
(4 at min setting, 4 at max)
*Our techs hold degrees in Mathematics with backgrounds in Computer Engineering
*We replace the seals in the pipettes with every visit
*We email reports, listing each serial # calibrated, following each visit
*Our services come with a full, one-year warranty
*Our calibration software factors in your lab environment
(barometric pressure, humidity, temperature)
*ISO 8655 pipette calibration certificate available
(if requested, for extra fee)
Where will you calibrate my pipettes?
We will calibrate them in an empty lab on your campus, picking them up from you and returning them when we are finished. If you would like us to calibrate them directly in your lab, we can do that as well; just let us know. We will need an open bench space of about five feet to setup.
Do I need to stop all lab work for the day to calibrate?
No, we can setup directly in your lab, and swap pipettes in and out, as your lab members need them. We will work around you.
How do I pay for service?
The choice is yours. You can pay with a PO number, check, credit card, or bank transfer.
Once we complete the calibration, we will email you an invoice, with a convenient link to pay through secure online banking.
Or you may generate a PO based off of the invoice number. If you need a PO number prior to service, please ask us to send you an official quote ahead of time so that you may generate a PO number through your purchasing department.
If parts need replacement, how much do they cost?
We replace the seals on single-channel pipettes FOR FREE with every calibration. (Seals on multi-channels are not included.) On Gilson-style pipettes, we replace shafts FOR FREE if they need replacement. To replace parts for Rainin, Eppendorf, or BioHit, we will charge whatever the manufacturer charges for those parts.
Do you do repairs?
Yes, most minor repairs are included FOR FREE in the cost of calibration. If it is a more advanced repair, we will contact you PRIOR to making the repair and let you know the cost. If you agree, only then will we proceed. On rare occasions, we may need to take the pipette send to one of our distributors, in which case you will have it back within 1-2 weeks.